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Trouble Updating

2735 Views 7 Replies Latest reply: 2016-05-07 23:05:15


  •   Level 2   
    (11) points
    HaroRider
    2015-12-31 06:03:48
     

    I just purchased the All System MD802 scanner and would like to update it, however I am getting the error message "Update failed. Make sure your SD card is not full or write protected" The scanner is brand new, and the SD card if the one that comes with it. I checked the switch and it is unlocked.. whats going on?

    I am trying to update to version V6.34, is this the most current version?


    Thanks, Tom

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-12-31 06:26:54 (Reply to:HaroRider)

    Hi, not sure of the SD card is full. Please format the SD card and reload all update. If there is still problem, please change another SD card (8G or 16G) to check the result. Thanks!
    Reply

  •   Level 2   
    (11) points
    HaroRider
    2015-12-31 06:54:31 (Reply to:Autel Support)
      

     The unit is brand new. The SD card is the original SD card the unit came with. The SD card is a 8GB San Disk.


    I tried to reformat, says disk is write protected.

    Something tells me that this car may be faulty, or my reader may be faulty.

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-01-04 08:24:17 (Reply to:HaroRider)

    Hi, possibly the problem should be with the SD card. Please change another SD card to check the result. Thanks!
    Reply

  •   Level 2   
    (25) points
    vwaraf

    2016-01-12 20:36:37 (Reply to:HaroRider)

    on the edge of the card is moved switch, you may have set in the lock position
    Reply

  •   Level 3   
    (71) points
    jamalnur

    2016-01-13 05:45:17

    Hi, first of all make sure of the lock button on the SD card,
    second thing when you are downloading the updates try to update the list one by one
    Don't click update to all features, just update for one car then when it finish update the next one,
    it happened with me,

    Regards,
    Reply

  •   Level 2   
    (11) points
    HaroRider
    2016-05-06 21:13:32

     What is the latest update at this point?


    Is it Version 6.34?


    Thanks, Tom

    Reply

  •   Level 4   
    (126) points
    LouCoassin

    2016-05-07 23:05:15 (Reply to:HaroRider)

    Corrupt sd cards are common with new units. If you're using Windows than go into Windows explorer and right click on the sd cards drive image. Go to properties at the bottom of the context menu that pops up. Then when the window open there will be a tools tab with the top item being an option to scan for and correct bad sectors. Do that and it should fix the problem. What you describe was exactly what happened to me when I bought my device.
    Reply
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